Job Title
- Data Coordinator
- Technology and Operations
- Location Noida
About the Role
Introduction
Delivery of high quality, timely and accurate maintenance of data across a variety of systems, procedures and datasets, plus manage the creation and maintenance of core Data Record Operations reporting, to ensure the success of global end-to-end processes.
Key Accountabilities
- Manage the creation and maintenance of all Data Record Operations reporting and management intelligence materials
- Engage with the Data Record Operations team to identify actions from KPI and SLA reporting, then track the progress/impact of actions against future KPI and SLA measurement
- Assist with the administration of reporting data, processes and system(s) to ensure we provide comprehensive metrics to stakeholders
- Co-ordinate, update and maintain product and/or party data with focus on creating and
- maintained high quality, timely and accurate data records to support core business processes
- Work across multiple OUP systems, including Oxford Publish, SAP, STAR, Filemaker, Stibo and Core Source to monitor, create and update data to a high level of quality and pre-set standards
- Engage with data users to ensure timely and accurate supply of required metadata, ensuring that
- internal standards are adhered to at all times, to support downstream process and business requirements
- Prioritise workload effectively to ensure tasks are completed in a sensible order and that every possible effort is made to adhere to Service Level Agreements (SLAs)
- Recommend and implement procedure changes which encourage efficiencies, simplify our work and improve or standardise overall processes
- Create and maintain accurate group documentation, including instruction manuals and training materials
About You
- Demonstrable experience of creating and updating reports and management intelligence information
- High levels of engagement skills across a large and diverse sets of stakeholders
- Proven experience working with databases and data and/or qualifications in a related field
- Excellent stakeholder engagement and management skills, demonstrated within a fast-paced environment, with diverse stakeholder groups
- Good organizational skills, an ability to manage time well in a busy environment and work as part of a team
- Highly detail orientated individual with an aptitude for learning complex procedures and systems quickly, then repeating them accurately from memory
- Proactive attitude, with an ability to work unsupervised for the majority of time
- Intermediate IT skills, including Word, Excel, and ideally experience working with a database
- Understands the impact good/bad data quality can have across systems and processes
- Ability to consult with stakeholders effectively and communicate technical information, to potentially non-technical audiences
- Excellent document creation skills, including the development of process documentation to high levels of detail and accuracy
- Proven ability to work independently and proactively across a varied set of tasks and activities
- Confidence to challenge or question data accuracy, integrity and quality with stakeholders and ensure we manage data to an exceptionally high level
- Great communication skills and able to set a tone of authority whilst maintaining excellent stakeholder relationships
- Keen to learn and expand knowledge of data, systems and processes
- Good written and verbal communication skills, with a keen eye for detail
- Knowledge of or experience working within the publishing industry
- Knowledge of bibliographic data and/or data standards e.g. ONIX, Thema
- Experience using query and issue management tools e.g. Service Now
Please apply on Careers.oup.com
