SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What We're Looking For
As a Data Analyst at SurveyMonkey, you will be involved in strategic initiatives including accelerating growth of our flagship SurveyMonkey product, working closely with a specific Product group, and providing analysis to guide our product team to capture business insights for optimizing our product and features. You'll apply your technical skills, analytical mindset, and product intuition to improve the product experience for hundreds of thousands of paying and millions of free users around the world. You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build maximize customer value. You'll also leverage your expertise to share best practices around analysis broadly within the organization.
What You'll Be Working On
- Collect and analyze product data from various sources to identify key trends, patterns, and insights.
- Communicate results and trends of analyses in a clear, concise manner to both business and technical audiences
- Perform ad-hoc analysis to address specific business questions and challenges.
- Utilize Amplitude to analyze user behavior and product usage patterns.
- Develop and maintain dashboards, reports, and custom metrics to monitor key product performance indicators
- Work with Product team to design and execute a/b tests and experiments to validate hypothesis and drive data-informed decision making
- Work with the Data Engineering team and Business Intelligence team to ensure accurate collection of data and troubleshoot any data abnormalities
- Help instill a culture of analytical rigor within the organization
- Partner with Product, Data Engineering, Business Intelligence, Engineering, and cross-functional teams to inform, influence, support, and execute product strategy and investment decisions
We'd love to hear from people with
- 5+ years of work experience in data analysis/reporting/analytics or other relevant fields in a tech company
- High degree of comfort/experience using SQL. Scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R) a plus.
- Proficient in accessing cloud data warehouses (Snowflake, Redshift, Airflow, or equivalent)
- Lead and owned projects end to end with minimal supervision
- Knowledge and experience in product analytics.
- Experience with Product Analytics tools such as Amplitude, MIxpanel, or equivalent
- Start-up experience a plus
- Experience with tools such as Snowflake,Tableau, Looker, etc
- Excellent problem-solving capabilities with attention to detail
- Ability to tell a story with numbers not just perform a task
- Familiarity with subscription products and self-service funnels, especially metrics design, product feature analytics, and A/B testing methodologies a plus
- A curious data-driven mindset and an eagerness to get things done.
- Self-motivated and able to thrive in a fast-paced, dynamic environment.
Why SurveyMonkey We're glad you asked
SurveyMonkey is a place where the curious come to grow. We're building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
