Objectives of this role:
- Serve as the main point of contact in all Data & AI engagement to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Work with sales and other internal teams to develop strategic solutions and ensure KPIs are being met.
- Thrives in an ever-evolving Business and Technology landscape.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Responsibilities:
- Handle inquiries and requests from customers and address their needs.
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
- Meet regularly with other team members to discuss progress and find new ways to improve business.
- Generate progress reports for clients and senior leaders within the organization.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
- Manage organizational deliverables by using industry standards methods.
Required skills and qualifications:
- 15+years of total experience
- Proven specialization and expertise in Data & AI. Extensive experience in designing and architecting Data marts, Dara Warehouse, Data Lake.
- Must be in tune with current trends in AI &ML. Ability to lead discussion on AI & ML Use cases, business benefits and implementation of Advance analytics is mandatory
- Must have good understanding of AI platform provisioned by Microsoft Azure, Google Vertex or Amazon
- Must havegood technical knowhow and understanding of Cloud Technology, Cloud Data Warehouse / Data lake platform
- Must have good expertise in Data Governance practices. Ability to lead solution for Data Quality, Data Profiling, Data Catalog and Metadata management strategy
- Ability to multitask and juggle several responsibilities simultaneously.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Crafted Statement of Work, Proposals, Master Services Agreements, Service Level Objectives, etc.
- Managed revenue of the assigned client/s including managing profit and loss of the assigned account.
- Engaged global practice and solution team which wins high value contracts.
- Acted as Trusted advisor to the clients.
Preferred skills and qualifications:
- Orchestrates the activities between HCL and Clients at various levels Executives to Technologists
- Finds opportunities to engage the clients in a structured way by building winning Proposals.
- Proactively creates initiatives to share thought leadership.
- Demonstrated leadership by engaging the organization to deliver industry differentiating solutions.
- Plan for resources with the right skills and knowledge for effective engagement on the accounts.
- Manage assigned human resources by leveraging the hire to retire process.
Others:
- Requires travel to client sites.
