Job ID:[[id]]
Data Administrator
Location: Mumbai
What We're Looking For
We are seeking a Data Administrator to manage and maintain accurate client data across our systems. The ideal candidate will be responsible for creating and updating client accounts, ensuring data integrity, adhering to Data Governance processes and policies, and supporting teams by providing accurate data to facilitate informed decision-making.
What We Offer You
- Competitive Salary
- The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
The role
- Account Creation and Amendments: Manage requests for new account creation and amendments, including company name changes without altering VAT numbers. Ensure accounts are synced and locked in Salesforce for data consistency.
- Adherence to Standards and SLAs: Follow global standards and processes to ensure consistency and reliability. Perform activities within agreed Service Level Agreements (SLAs) to maintain operational efficiency.
- Line of Business (LOB) Updates: Raise and track tasks to add necessary LOB information to client accounts.
- Customer Relationship Updates: Send structured requests to the Global Master Data team for updating customer relationships and linking accounts as needed.
- Contact and Billing Details: Update contact and billing information for client accounts to ensure accurate and up-to-date records.
- VAT Number Updates: Update and verify client VAT numbers to ensure compliance with regulatory requirements.
- Master Data Management (MDM) Support: Participate in ad hoc MDM data cleansing activities to uphold high data quality standards.
- Client Engagement: Address routine client queries within the scope of Commercial Operations, escalate complex issues to the appropriate subject matter expert, and keep Salesforce and the account manager updated.
- Feedback Handling: Escalate client feedback to the relevant account owner or CRM, and support the prompt resolution of complaints in line with the complaints process, BMS, and all applicable SLAs.
- Process Adherence: Ensure compliance with all applicable processes, including ByD and commercial operations processes.
- Professional Integrity: Always act with integrity, adhering to internal procedures, legislation, and accreditation schemes. Pursue continuous professional development to maintain a high level of relevant knowledge.
- Client Centricity: Proactively identify customer needs and promote a client-centric culture, ensuring positive and consistent client experiences throughout their journey.
What You Bring
- Fluency in written and spoken English (and local language, if applicable), with the ability to communicate effectively with both internal and external stakeholders.
- Proactive and able to prioritize multiple tasks while meeting tight deadlines.
- A flexible, results-driven approach to managing varying and competing client and business demands.
- Highly adaptable and organized, with a practical mindset and attention to detail.
- Strong team player, contributing to the achievement of departmental and business goals.
- Proficiency in MS Office and strong computer literacy.
- Excellent client-facing skills, with the ability to communicate clearly, resolve issues, and navigate ambiguous situations.
- A commitment to continuous learning and knowledge sharing.
About Us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry's future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Be a part of
Lloyd's Register is wholly owned by the Lloyd's Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd's Register colleagues and Lloyd's Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to apply.
Here at Lloyd's Register, we care, we share and we do the right thing in every situation. It's ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn't matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don't just talk about our differences, we celebrate them!
We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.
If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
If you have further questions about this role, please contact us at [Confidential Information] and we will respond to you as soon as possible.
Diversity and Inclusion at Lloyd's Register:
Together we are one Lloyd's Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible.
- communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
- at least one activity that will make a difference for disabled people.
Find out more about Disability Confident at: www.gov.uk/disability-confident
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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).
