Why this job matters
The Cyber Security Ops. Professional supports in activities that ensure the delivery of security solutions, supporting daily global operations in the delivery of regular risk reporting, coordinating compliance review activities, and identifying operational improvements and organisational vulnerabilities and risks.
What You'll Be Doing
- Through proactive and reactive management maintain the availability, integrity, and confidentiality of the security platforms that we manage for BT Security.
- Upgrade all management systems as/when required either by BT Security Product Line or due to vulnerability/bug fixes.
- Monitor all management systems 24x7x365 and resolve any issues reported by monitoring systems within customer committed SLAs (Service Level Agreements).
- Deploy new management systems as required by BT Security customers and BT Security Product Line.
- Identify and implement platform improvement work continuously improving platform and BT Security performance.
- Remediate any platform vulnerabilities reported via penetration testing or vendor security updates.
- Upgrade and patch underlying Operating Systems (Windows, Linux) to maintain the overall security and supportability of the platform.
- Maintain firewall policies to permit access to BT Security managed devices only. All other platform access should be denied by firewall policy. Maintain firewall configuration to deny unauthorized platform access.
- Renew license and support contracts with vendors as/when required by BT Security Product Line and specific platforms.
Skills And Experience Required
Skills required:
Must have:
- CyberArk PAM solution administration
- Cisco Firepower Management Center (FMC)
- Cisco ASA FW configuration & CSM management
- Checkpoint (PV-1,CMA/MDS/MLM)
- Palo Alto Networks Panorama configuration and management and Prisma Access.
- Fortinet FortiGate Firewall Configuration.
- Fortinet FortiAnalyzer configuration and management.
- FortiManager configuration and management.
- Cisco ISE (Identity Services Engine) configuration.
- Skybox Security Tool administration
- Opsview monitoring tool understanding.
- VMware virtualization technologies i.e. vSphere, ESXi.
- Strong Network security Fundamentals & troubleshooting skills understanding.
- Excellent written and verbal communications.
Good to have:
- Ability to learn new technologies without supervision. Self-driven learning
- Linux Systems Administration.
- Windows Systems Administration.
- Routing & Switching concept understanding.
- Bluecoat / Zscaler Proxy work experience or technical understanding.
- Awareness of ISO27001 & PCI-DSS controls
- Cloud Solutions basic understanding on AWS/Azure it's components.
- ITIL (IT Infrastructure Library) IT Operations experience.
- MS windows Active Directory and Server support management
- Lighthouse and OpenGear OBM management
- Knowledge of Change and Incident management tools (based on ITIL) like ServiceNow, NGSD & JIRA etc.
- Security device Backup solution and troubleshooting skills
Experience:
- MANDATORY - A background in server and application management in a security environment.
- PREFERRED - Extensive experience working in a sensitive commercial environment with demanding SLA.
- MANDATORY - Knowledge of IP networks and protocols.
- MANDATORY - In depth practical experience and knowledge of a range of specific vendor products related to role.
- PREFERRED - Experience in managing and delivery of customer solutions.
- Experience of working in operation and understanding of ITIL functions.
- Ability to provide Tier 2 & 3 support and manage complex and escalated tickets in production environment.
- High level skills to deliver quality service in individual role to deliver service as per agreed SLAs.
- Administrate and configure security application systems, resolve technical issues on production environments in conjunction with providing postmortem updates as well as root-cause analysis.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About Us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
