In the role of Operations Manager at Carrier s Cybersecurity team, you will be responsible for leading the Security Operations team within the Cybersecurity Architecture and Engineering department. Your duties will include supervising the maintenance and management of cybersecurity tools, handling security applications, implementing changes, and providing support for cybersecurity technologies in a dynamic industry.
As the Security Operations manager, one of your responsibilities is to assess each situation and determine the appropriate protocol. You will also oversee hiring and training security personnel and contractors, as well as overseeing daily security needs. Your role includes administering top-notch security systems and tools for both cloud and on-premise technologies in a global infrastructure. You will have a critical role in deploying and maintaining security solutions, automating security assessments, participating in audits, automating policy and standard enforcement, and handling end-user requests for services
Key Responsibilities:
Lead Security Operation tasks (review changes, access provisioning, application support) Act as team lead for fellow security operations staff
Regularly assess current security measures and identify necessary improvements based on evolving threats and guidance from security Architecture and Engineering.
Take on the role of leading the operations team and driving enhancements to security tools.
Lead administration of best-in-class cyber security technologies
Management and implementation of various technologies and processes related to cyber security. This includes identifying and resolving issues, integrating with other tools, documenting procedures, assessing, and resolving any gaps, and constantly improving the overall capability.
Stay informed, provide suggestions, and play an active role in integrating and enhancing technologies and services within the designated cybersecurity areas.
Up to date on the cyber security threat landscape, understanding of threat management framework, managing and responding to the endpoint, cloud, and hybrid infrastructure threats
Stay current on the cyber security threat landscape and proficient at managing and responding to threats across endpoint, cloud, and hybrid infrastructures. Additionally, possess a strong understanding of threat management frameworks.
Support Incident Response on security incidents globally, including contributing to table-top security incident exercises
Continually improve team documentation, including solution run books, architecture, knowledge base articles, FAQs, Share Point
Participate in projects or initiatives where Security Operations support is needed with a focus on ensuring the inclusion of information security requirements
Participate in audits covering information security services and technologies Participate in proactive research and provide recommendations for continuous improvement of information security technologies, processes, and services Develop, implement, and sustain operational scripts, data structures, libraries, and programming code that optimize security in emergent compute patterns with diverse applications throughout the global environment .
Analyze, design, develop, and operate programs, shell scripts, tests, and infrastructure automation capabilities in an advanced security contex
Requirement:
Management of MSSP/Consulting teams to ensure contractual obligations are being met (SLA, staffing, and support)
Effective working with global, virtual teams
Excellent analytical and troubleshooting skills Team-oriented, placing priority on the successful completion of team goals
Experience with some of the following or similar solutions is highly preferred: Zscaler, Cloudflare, CrowdStrike Falcon, Microsoft Windows Information Protection, MCAS, Intune, AirWatch
Knowledge of remote access technologies and implementation of best practices
Working experience in distributed hybrid cloud architectures model with the ability to rationalize security controls across these deployments Working knowledge of authentication systems such as LDAP and MS Active Directory Experience with regulated systems (NIST SP 800-53, CIS, ISO27001, PCI DSS, CSA)
Basic Qualifications:
Bachelors Degree (required) in Information Technology or higher
At least five years of work experience in Information Security
At least three years of working experience leading Security Operations teams
