Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You'll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.
Why this job matters
The Service Ops. Advisor assists in the operational enablement and readiness of services offerings and capabilities, fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.
What You'll Be Doing
1 - Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required.
2 - Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers.
3 - Develops and maintains relationships with suppliers, customers and internal stakeholders.
- Collates data in order to assist with accurate and timely reporting and related insights in respect of key performance metrics.
- Contributes to the Service Operations initiatives and ensures that services are aligned to the client's business requirements.
- Assists the implementation of tactical strategies and improvement plans for Sales Operations.
- Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency.
- Assists in the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.
The Skills You'll Need
Information Management
Communication
Technology Implementation
Continuous Improvement
Problem Solving
Service Level Agreement Management
IT Operations
Cloud Computing
Customer Relationship Management
Technical Support
Incident Management
Escalation Management
Decision Making
Project/Programme Management
Growth Mindset
Quality Assurance
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over 40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future whatever your background or experience.
In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
