Supporting the Insights Manager in the running of the VoC program including delivery of reports, by improving the data sources, and quality of feedback
Collaborating with RevOps to ensure data hygiene across our platforms
Responsible for maintenance and development of CX dashboards (SFDC and Gainsight) to inform priorities and improve GRR
Qualifications & Competencies
Minimum of 2 years of professional experience in a related field, ideally in B2B SaaS
High level of general technical understanding
Easily adopts to new technology
Problem solving capabilities, attention to detail, data handling skills
Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences
Understanding of user experience
Experience of working with large volumes of data
Experience training and supporting users
Knowledge of scripting languages (e.g., SQL) preferred
