Description
We are looking for a skilled customer support representative to join our team. The ideal candidate should have 1-4 years of experience in customer support and should be comfortable with handling customer queries and complaints in a timely and efficient manner.
Responsibilities
- Respond to customer queries and complaints via email, phone, and chat in a timely and professional manner
- Provide solutions to customer issues and ensure customer satisfaction
- Maintain accurate records of all customer interactions and transactions
- Collaborate with other teams to resolve complex customer issues
- Identify and escalate priority issues to the appropriate team or individual
- Assist in the development of customer support policies and procedures
- Provide feedback to management on customer issues and trends
Skills and Qualifications
- 1-4 years of experience in customer support
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Ability to empathize with customers and provide effective solutions
- Strong problem-solving skills and attention to detail
- Familiarity with customer support software and tools
- Bachelor's degree in any field
more information call HR pravin - 9783513202
