We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.
What Youll Do :
- Facilitate on-boarding and training sessions for our global customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
- Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
- Drive customer engagement beyond on-boarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
- Work cross-functionally with the Account Managers & Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
- Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.
What You Bring :
- 5 years proven work experience in customer facing Sales, Account management or Customer Training with 2+ of those years focused on training in sales and/or account management.
- Excellent communication, presentation and organisational skills.
- Proficiency in Google-Suite products.
Preferred Qualifications:
- Proficiency with Salesforce (Lightning)
- Experience with learning management software
- Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale
