- Receive customer requests by telephone, e-mail, chat and web. Analyze the requests, provide solution or ascertain who best can provide the information, and route the request to the appropriate department / individual.
- Maintain customer records by updating account information.
Resolve level 1 product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Forward all details of potential customers to Account Manager/Dealer Channel Sales by collecting customer information.
Provide all billing related information to customers - help in resolving any billing issues
Receive, process and verify the accuracy of requests from customers utilizing the company s internal tools and systems.
Provide quality service to both internal and external customers through quick and accurate communication.
Receive inquiries and contact the organization s other departments to resolve a variety of account related issues.
Qualifications & Experience :
Specific Skills required :
Excellent written and verbal communication skills
Process-oriented with high attention to detail
Basic knowledge of Google Workspace
Basic knowledge of computer - MS Windows & MS Office
Problem solving and analytical skills
