Respond promptly and professionally to incoming customer inquiries on telephone, chat, and email.
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. Resolve tickets and coordinate with the right teams for achieve satisfaction.
Being the one responsible, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need
Remember that theres no such thing as the perfect candidate or background, which is what makes us unique and successful!
Passion for talking to customers all day, every day
A genuine enjoyment of technology
Excellent verbal and written communication skills.
Great problem solving abilities and attention to details
Being comfortable in handling stressful situations such as dealing with customer frustrations, unavailability of a critical feature and coordinating with different teams/resources to find out a workable solution to manage the requirement.
Organizational skills and experience improving processes
The ability to explain complex topics in easy to understand and concise language [English]
Demonstrated drive to exceed performance expectations and ability to work with change.
An understanding of internet culture
Youre entrepreneurial; you dont need direction; you're self-driven, energetic, enthusiastic, adaptable and a team player.
