Customer Support Specialist

Company Description

IMS People Possible is an Offshore Recruitment Services organisation with over 18 years of experience. We partner with 250+ recruitment brands across the US, UK, EU, and APAC regions. Our customised solutions include recruiting, credentialling and compliance, onboarding, and MSP/VMS/ATS maintenance. With over 3,000 employees operating from offices in India (Ahmedabad & Jaipur), we cater to various sectors including healthcare, IT, finance, pharmaceutical & life sciences, engineering, education, supply chain, manufacturing, construction, oil, gas & energy.

Role Description

This is a full-time role for a Customer Support Specialist located in Jaipur. As a Customer Support Specialist, you will be responsible for providing excellent customer support, resolving customer issues, and ensuring customer satisfaction. You will also provide technical support and use analytical skills to identify and resolve customer problems. This is an on-site role in Jaipur.

Qualifications

• Customer Support and Technical Support skills
• Strong interpersonal skills
• Ability to ensure customer satisfaction
• Analytical skills
• Excellent verbal and written communication skills
• Attention to detail and problem-solving abilities
• Experience in the recruitment industry is a plus
• Bachelor's degree in a relevant field