Customer Support Specialist

Roles and Responsibilities: Inbound Calls II Customer Service II Problem Solving

Manage incoming calls and customer service inquiries

Provide information about products and services and record details of complaints

Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

Follow up to ensure that appropriate actions are taken on customer requests

Refer unresolved customer grievances or special requests to designated departments for further investigation

Qualification: Graduate

Experience: 1 Yr in BPO is Must

Language required: English+ Hindi only

Salary range : 3 LPA- 3.5 LPA

Shift: Rotational shift

Work from Office