Customer Support Specialist

Responsibilities:

• Respond to customer inquiries and provide accurate information about our products/services.
• Assist customers with order placement, product troubleshooting, and account-related issues.
• Resolve customer complaints and escalate complex issues to the appropriate department, if necessary.
• Keep detailed records of customer interactions and transactions.
• Follow up with customers to ensure their inquiries or issues are resolved satisfactorily.
• Collaborate with other team members to improve processes and enhance the customer experience.

Requirements:

• Fluent in English (both verbal and written).
• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM software and support ticketing systems is a plus.
• Bachelor's degree or equivalent experience preferred.