Customer Support

Experience : Fresher

Location : Chennai

Role & responsibilities :

• Responding to customer inquiries and providing solutions via phone, email, and chat.

Proficiently identifying and understanding customer concerns, offering accurate and timely troubleshooting for software-related issues.

• Maintaining transparent communication and precise records to ensure efficient customer support operations.

Collaborating effectively with the team to contribute to ongoing improvements in our customer support processes.

• Acting as the Single Point of Contact (SPOC) for clients, managing client interactions and engagement.

Understanding of the Customers Pulse, Complete overview of the product and hands on experience on handling customer queries.

• Being available online during business hours to Monitor and answer any incoming support requests from customers as per the agreed SLA.

Liaise with the respective departments and teams

• Physically / Remotely try to get all possible information about an issue reported and understand the complexity of the issue reported by clients and do the needful as per the Process

Ticket Responses - On-Time Response, Quality of Responses, Meeting SLA, Customer Issue Understanding

• Product Knowledge, Technical Expertise, Meeting Internal / External Customer Expectations

Customer Satisfaction / Escalation Management, Ownership, Accountability & Collaborative Skills

• Self-Driven, Quick Learner.

Job Requirements:

• Strong communication skills both verbal and written for effective interaction with customers

Exposure on handling international clients across all channels (Voice, Email & Chat)

• Basic understanding of Technology, applying logical thinking, having the thirst for learning and multi-tasking, being accountable and taking ownership of customer issues

Proficiency in application support, international voice, chat, and email process, understanding of basic of technology and network support.

Key Skills:

• Product Support,

Technical Support,

• Customer Support,

Communication Skills,

• Basic Technology & Networking knowledge,

Logical troubleshooting,

• SaaS Support,

SME Voice,

• SME Chat,

SME Email &

• International Customers Exposure.

Job Types: Full-time, Permanent

Pay: 8,

• 00 - 30,393.01 per month
  
  Jadwal:
• Day shift

Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

English (Preferred)

Work Location: In person