Customer Support Representative

Job Description

Experience Range - 1 Year to 3 years of relevant customer service or support experience

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Job Title Resolution Coordinator - Contact Centre

Work Location Chennai (Work from office)

• Should be flexible work in a 24/7 work environment with rotating weekly time off.
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
• Bachelors Degree must. (No Diploma)

What you'll do

As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

What you'll bring

• 1 Year to 3 years of relevant customer service experience
• Excellent written and verbal communication skills
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care

The Requirements:

• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
• Adhere to quality, compliance guidelines and SLA's
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• Successful completion of mandatory training
• Should be flexible work in a 24/7 work environment with rotating weekly time off.
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
• Any graduation

Job Summary

You make sound judgments and promote a customer/member-focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts.