Customer Care Representative for Gaming Chat Process
Company: Underpin Services
Location: West Enclave, Pitampura
Job Type: Full-Time from office
Salary: 12500
Experience: Entry-Level/ Fresher with good English
We are passionate about gaming and dedicated to providing exceptional customer support to our community of gamers. We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Representatives for our Gaming Chat Process. If you love gaming and have a knack for helping others, this could be the perfect job for you!
As a Customer Care Representative, you will be the first point of contact for our gamers, providing support and assistance through live chat. Your main responsibilities will include:
Responding to customer inquiries and resolving issues related to our gaming products and services.
Providing information on game features, updates, and troubleshooting common problems.
Maintaining a positive and friendly tone in all interactions, ensuring a great customer experience.
Escalating complex issues to higher-level support when necessary.
Documenting customer interactions and feedback to improve our services.
Engage with customers via live chat to provide prompt and effective assistance.
Handle multiple chat sessions simultaneously while maintaining a high level of accuracy and efficiency.
Stay updated on the latest game releases, patches, and updates to offer informed support.
Collaborate with team members and other departments to resolve customer issues quickly.
Monitor and respond to customer feedback to continuously improve our support processes.
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a focus on grammar and clarity.
Ability to multitask and manage time effectively in a fast-paced environment.
Customer service experience is a plus, but not required.
A positive attitude and a passion for helping others.
Performance-based incentives.
Opportunities for career growth and development.
Fun and dynamic work environment with a team of fellow gaming enthusiasts.
Paid Travel allowance.
Job Types: Full-time, Permanent, Fresher
Pay: 12,
- 00 per month
Benefits: - Commuter assistance
Schedule:
Morning shift
Rotational shift
Supplemental pay types:
Work Location: In person
+91 9811788076
Expected Start Date: 01/07/2024
