Job Description
We are hiring for our client - Instamojo.
About The Company
Instamojo is an all-in-one Indian #D2CTech platform. We power independent eCommerce brands and startups with online stores, landing pages and payment solutions to help every seller start, manage and scale their online business successfully.
Key Responsibilities
Need to handle conversations using available channels/medium of communication, Social Media, call, chat, email, e-meet etc.
Handling customer concerns and complaints in a timely manner. Agent requires to provide prompt, precise and significant work for our clients.
Agent should maintain the quality of responses.
Agent should be able to meet the set KPIs and quality of interaction with zero or minimum customer escalation.
Need to Develop Healthy Customer Relationship and Acts as a Customer Advocate. Encourages Customers to Upgrade their Products.
Tools and channels used by the agents: Tools: Zendesk, admin, google sheets, Metabase links, JIRA, Google meet, Slack etc
Skills Required
We are looking for 1- 2 years of experience.
Excellent interpersonal and written and oral communication skills. Ability to multi task
Microsoft Excel and google suite
Knowledge of CRM systems.
Skills: chat,email,customer support,customer care
