Senior Process Executive / Process Specialist
Job Summary:
We are looking for an experienced and dynamic Senior Process Executive / Process Specialist to join our team in Electronic City, Bangalore. The ideal candidate will have substantial experience in international voice processes and be ready to join immediately. This role requires excellent communication skills and the ability to work in a 24/7 environment.
Key Responsibilities:
Handle customer inquiries and resolve issues efficiently through voice calls.
Provide excellent customer service to international clients.
Maintain and update customer records accurately.
Collaborate with team members to improve customer service processes.
Meet performance targets and KPIs set by the management.
Adhere to company policies and procedures while providing support.
Requirements:
Minimum of a 12+3 years diploma or graduate degree in any discipline.
At least 2 years of experience in international voice processes.
Strong verbal communication skills with a neutral accent.
Ability to handle difficult customer situations and provide solutions.
Proficient in using computer systems and software related to customer service.
Flexibility to work in 24/7 shifts
Salary and Benefits:
Competitive salary up to 7 LPA (with a decent hike based on the last package).
Voice allowances and up to 2000 night shift allowances.Immediate joiners preferred
Both side cab facility provided.
Working Conditions:
24/7 shift environment.
5 days working with 2 rotational days off
Work from office located in Electronic City, Bangalore.
Interview Mode: Virtual
Contact Recruiter - Antra (9119383434)
Job Types: Full-time, Permanent
Pay: 50,
- 00 - 58,000.00 per month
Benefits: - Commuter assistance
Health insurance Provident Fund
Schedule:
Rotational shiftSupplemental pay types: Shift allowance
Education:
Experience:
- total work: 2 years (Preferred)
International voice process: 1 year (Required)
Language:
Work Location: In person
+91 9119383434
