Customer Support Representative

Customer Support Agent - B2BHolidays

About Us:

B2BHolidays is a leading travel technology company based in London, specialising in providing flight and hotel services to online travel agencies and government organisations globally. We are a cutting-edge technology company at the forefront of a high-traffic and big data projects.

The opportunity:

We are seeking an exceptional individual to work as a customer support agent to join our dynamic team. You will play an important role in ensuring the efficient functioning of our operational duties.

What you will do:

. Ensuring efficient functioning of the booking platform by monitoring the bookings regularly

. Monitoring inventory

. Coordinating with hotels to secure reservations

. Resolving customer issues

. Implementing operational improvements

. Ensuring compliance with company policies and industry regulations

What is expected from you:

. Excellent communication skills in both verbal and written languages

. Strong organisational and analytical skills

. Quick to adapt to a new environment and new colleagues

. Quick to learn new systems

. Flexible to work different shifts throughout the day

What we offer:

. A challenging and collaborative environment where your contributions make a real impact

. The opportunity to work with the latest technologies and shape the future of both our products and the travel industry

. Potential for a rewarding long-term career with our growing company

. Competitive salary