Description
We are looking for a Customer Support Executive to join our team and provide exceptional customer service to our clients. The ideal candidate should have 1-4 years of experience in customer support, with excellent communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about company products and services to customers
- Resolve customer complaints and issues effectively and efficiently
- Maintain customer records and update customer information in the company database
- Collaborate with internal teams to ensure customer satisfaction
- Identify and escalate issues that require advanced technical support
- Maintain a positive and professional attitude towards customers at all times
Skills and Qualifications
- 1-4 years of experience in customer support
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills and ability to think creatively
- Proficiency in Microsoft Office and customer service software
- Experience in using CRM software
- Bachelor's degree in any field
- Fluent in English and Hindi language
