Description
We are seeking a skilled Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. If you have excellent communication skills, are customer-focused, and have a passion for helping others, then we want to hear from you!
Responsibilities
- Responding to customer inquiries via phone, email, and chat
- Resolving customer complaints in a timely and professional manner
- Escalating issues to management when necessary
- Providing product and service information to customers
- Processing orders, forms, and applications
- Documenting customer interactions and transactions
- Following up with customers to ensure their satisfaction
- Maintaining a high level of professionalism and customer service at all times
Skills and Qualifications
- Bachelor's degree in any field
- 0-4 years of experience in customer service or related field
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in MS Office and other computer applications
- Ability to work independently as well as in a team environment
- Flexibility to work in shifts
- any more details - call HR pravin - 9783513202
