Key Result Areas
- Interact with customers over calls to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
Key Result Areas (Continued)
- Operates in a Call Centre environment where the interface with customers is over call - Voice
- Operates within standard rules and guidelines set by the Bank.
Key Result Areas (Continued)
- Mostly related to explaining procedures or providing information regarding retail banking products.
- Also involves root cause analysis and reversals of charges and fees when necessary.
Knowledge, Skills And Experience
- 1-3 contact center experience
- University Graduate (preferably with some finance / banking or maths component).
- Bilingual - Hindi + English
- 1 - 3 years experience (We are open to Freshers)
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.
