Description
We are looking for a Customer Support Officer to join our team and provide excellent customer service to our clients. The ideal candidate should have 0-4 years of experience in the job market context of India and be able to handle customer inquiries and complaints with professionalism and tact.
Responsibilities
- Handle customer inquiries via phone, email, and social media
- Provide accurate and timely information to customers regarding their orders, products, and services
- Resolve customer complaints and ensure customer satisfaction
- Maintain a high level of product and service knowledge to effectively communicate with customers
- Document customer interactions and escalate issues to the appropriate department when necessary
- Collaborate with other departments to improve customer support processes and procedures
Skills and Qualifications
- Bachelor's degree in Business Administration, Communications, or related field
- 0-4 years of experience in customer service or related field
- Excellent verbal and written communication skills in English and Hindi
- Ability to handle multiple tasks and prioritize work effectively
- Strong problem-solving and decision-making skills
- Familiarity with CRM software and basic computer skills
- Ability to work in a team environment and adapt to changing situations
- Positive attitude and willingness to learn
