Skills:
Problem sloving skills, communications, Customer Satisfaction, Customer Support, Customer Retention, Customer Relationship Management (CRM),
Company Overview
MyPipeline Software is a leading provider of an all-in-one Sales & Marketing Platform, designed to help business owners succeed. With a team of 11-50 employees, we offer innovative solutions to streamline sales processes, automate marketing campaigns, and drive revenue growth. Our headquarters is located in Bangalore, and we are proud to be a part of the thriving software development industry.
Job Overview
We are seeking a highly motivated individual to join our team as a Customer Support. The ideal candidate should have excellent communication skills, be customer-oriented, and have a strong desire to help resolve customer issues. This is a full-time position based in Bangalore, Karnataka, India. As a Customer Support, you will be responsible for providing exceptional customer service, answering customer inquiries, and troubleshooting technical issues.
Qualifications And Skills
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think analytically
- Customer-oriented mindset with a passion for delivering exceptional service
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in documenting customer interactions
- Basic knowledge of software applications and troubleshooting techniques
- Ability to work well independently as well as in a team
Roles And Responsibilities
- Respond to customer inquiries and provide timely and accurate solutions
- Assist customers with setting up their accounts and navigating through our platform
- Troubleshoot technical issues and provide step-by-step instructions
- Escalate complex issues to the appropriate team members for resolution
- Document and maintain accurate records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
- Collaborate with cross-functional teams to ensure customer needs are met
