Intract is the world's leading learn & earn platform with 12M+ users across 200+ countries. With its profitable quest platform for web3 user acquisition & community engagement. Intract has partnered with marquee brands like Binance, Polygon, MetaMask, and 5K+ more. Founded by visionary IIT Delhi alumni and backed by leading VCs, we're on a mission to make the internet more open & accessible. We are looking for passionate individuals to join our ever-growing team. Be part of a dynamic work environment that values innovation, growth and supportive team culture.
About the Role
This is a full-time role for a Customer Support Manager. We are seeking an experienced person with a strong background in Web3 technology to join our team. As a Customer support Manager specialising in Web3, you will play a crucial role in ensuring partner satisfaction by analysing data and making necessary recommendations, retaining partners by building strong relationships, and providing excellent support to our partners.
Responsibilities:
- Develop and nurture relationships with clients.
- Serve as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions.
- Understand clients goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services.
- Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3.
- Proactively engage with clients to ensure they are deriving maximum value from our solutions, and provide ongoing support and training as needed.
- Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.
- Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients needs and ensure timely resolution of issues.
- Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our clients.
Requirements:
- Minimum of 1 year of direct experience working with Web3 technologies in a customer support facing role.
- Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges.
- Ability to thrive in a fast-paced, startup environment and manage multiple priorities effectively.
- Bachelor's degree in a relevant field preferred, or equivalent practical experience.
