Customer Support

A customer service executive is a professional offering answers to the customers of an organization. They communicate the why's and how's of a company's service expectations. They perform a wide range of duties like answering phones and responding to customers queries. They often need to offer front-facing duties that influence the customer experience of an organization. They might have to lead a team of customer service professionals. Customer service executives also need to educate other professionals on how to handle customers and their queries. A customer service executive builds a positive image of a company by helping customers. An efficient customer service executive will ensure that customers are satisfied. Satisfied customers are more likely to come back to an organization.