Job Title: Customer Support Intern
Job Summary: We are looking for a motivated and detail-oriented Customer Support Intern to join our dynamic customer service team. This internship offers a fantastic opportunity to gain hands-on experience and develop your skills in a professional environment. As a Customer Support Intern, you will play a crucial role in providing exceptional service to our customers, ensuring their satisfaction with our products and services.
Job Type: Internship
Job Category: Customer Services
Experience Level: Entry Level
Minimum Year of Experience: 1 year(s)
Responsibilities
- Interact with customers to make them feel welcome and comfortable.
- Take customer complaints and seek proactive ways to resolve their problems.
- Receive and process customers clothing or other goods to be cleaned, ensuring accurate sorting and booking on the system.
- Tag garments properly to avoid misplacement.
- Handle cash transactions and payments.
- Assist in the railing and retrieval of garments for customers.
- Maintain records of garments served and follow up on garments not ready.
- Record details of customers with misplaced tickets.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Communicate and coordinate with internal departments to ensure swift resolution of issues.
- Conduct customer feedback surveys and analyze data for continuous service improvement.
- Assist in creating and updating support documentation and knowledge base.
Skills: customer support,customer service,documentation,email,communication
