Title: Customer Support Intern
Job Description:
We are looking for a passionate, self-motivated, and ambitious Customer Support Intern with strong communication skills and confidence. This 3-month internship offers an excellent opportunity to learn the fundamentals of customer support. Interns demonstrating outstanding performance may be considered for a full-time role.
As a Customer Support Intern, you will assist clients primarily through calls, emails, and chats, providing a smooth and supportive experience. You will also gain insights into market scenarios and learn how to communicate valuable feedback to your reporting manager.
Tenure: 3-Months Internship
Key Responsibilities:
- Develop a foundational understanding of company products and services.
- Assist in providing quick, professional, and accurate responses to customer inquiries, including questions on orders, quotes, product issues, and general inquiries.
- Support ticket management, ensuring written communication is clear and customer-friendly.
- Meet personal and team targets by learning to explain the benefits of company services and identifying opportunities to add value for clients.
Requirements
- Recent graduates in any field with a keen interest in customer support.
- Strong communication skills and a customer-focused approach.
- Basic organizational and time-management skills.
- Willingness to learn negotiation and client interaction techniques.
- Ability to work from the office (WFO) in Noida Sector 2.
- Availability for a rotational shift schedule.
Benefits
- Device reimbursement
- Opportunity for full-time conversion based on performance
