Join our client PyjamaHR team!
About Us
PyjamaHR is on the lookout for dedicated individuals to join our team as we revolutionize the recruitment process with our advanced applicant tracking system (ATS) and recruitment software. Join our dynamic and collaborative environment to engage with a seasoned team, fostering mentorship and knowledge exchange that will pave the way for your career growth in the tech industry.
Key Responsibilities
- Provide timely and professional assistance to customers via phone, email, and chat channels.
- Offer product information, troubleshoot issues, and resolve customer inquiries.
- Efficiently resolve customer issues and escalate complex cases to senior team members.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Analyze customer interactions to identify trends and areas for improvement.
- Map the customer journey and identify pain points to enhance customer experience.
- Gather additional customer feedback through follow-up calls and surveys.
- Collect and analyze customer feedback to drive continuous improvement.
Required Skills
- Demonstrate excellent verbal and written communication skills.
- Prior experience with SaaS products is preferred.
- Startup experience is advantageous.
- Exhibit technical curiosity and a willingness to learn new concepts.
- Ability to adapt quickly to evolving business needs.
- Proven ability to engage and maintain relationships with executive decision-makers.
Benefits/Perks
PyjamaHR offers competitive salaries, equity options, free food and beverages, and weekly team outings!
Internship Stipend: 10,000-15,000/-
Salary Range: 4-6 LPA
Location: Bangalore (Koramangala 8th Block)
Skills: customer journey mapping,market research,business development,written communication,technical curiosity,b2b,customer inquiries management,issue resolution,start-up experience,saas products,communication,crm management,relationship building,report preparation,feedback analysis,crm,verbal and written communication,customer success management,customer feedback analysis,surveys,customer communication,saas,customer experience,english,interpersonal skills,customer support,hindi,troubleshooting,problem solving
