Description
We are looking for a Customer Support professional with 0-1 years of experience to join our team. The ideal candidate should have excellent communication and problem-solving skills, and be able to handle customer queries and complaints in a professional manner.
Responsibilities
- Respond to customer queries and complaints via phone, email, and chat in a timely and professional manner
- Identify and escalate priority issues to the appropriate departments
- Maintain customer records by updating account information
- Provide product and service information to customers
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Contribute to team effort by accomplishing related tasks as needed
Skills and Qualifications
- Bachelor's degree in any discipline
- 0-1 years of experience in customer support or related field
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritize them effectively
- Strong problem-solving skills
- Respond to customer queries and escalations
- Ability to work in a team environment
- Fluency in English and one regional language is preferred
