Job Description: Customer Support Executive - Upstox INBOUND/OUTBOUND PROCESS
Location:
Thane West, Majiwada
Position:
Customer Support Executive
Qualification:
Minimum 12th Pass
Gender:
Male/Female (Both can apply)
Experience:
Freshers are welcome to apply
Salary:
20,000 CTC (16,200 in-hand)
Key Responsibilities:
- Handle customer queries and concerns related to Upstox IB products and services via phone, email, and chat.
- Provide accurate information and solutions to customers in a timely and professional manner.
- Maintain a positive and empathetic attitude towards customers at all times.
- Ensure customer satisfaction by resolving issues effectively and efficiently.
- Keep records of customer interactions, feedback, and inquiries for future reference and reporting.
- Collaborate with internal teams to improve the overall customer experience.
- Stay updated on product knowledge, policies, and procedures to provide accurate assistance.
Key Requirements:
- Minimum qualification: 12th Pass.
- Strong communication skills in English (both verbal and written) are essential.
- Ability to manage multiple tasks and work under pressure.
- Basic computer knowledge and familiarity with customer support tools.
- A positive attitude, proactive approach, and willingness to learn.
Additional Information:
- The position is based in Thane West, Majiwada.
- Both male and female candidates are encouraged to apply.
- Freshers with good communication skills are welcome.
Team HR
Growwmore Technology Solution
Job Type: Full-time
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language: English (Preferred)
Work Location: In person
