Customer Support Executive work

Job Title : Customer Support Executive Works Form The Office (only Female and PWD candidates)

Location : Mohali

Experience : Fresher or Experience both can apply

HR Name : Prateek

contact : 7827438825

Job Summary / Overview :

• Provide a professional and efficient Customer service.

Key Responsibilities and Accountabilities :

• Provide on-line support for customers.
• Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials
• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
• Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
• Completes all training and development activities in timely manner.

Decisions Expected :

Strong problem solving skills (methodology and use of tools)

Accountability & Ownership

Recommendations Expected :

Team work Orientation

Adaptability

Education and Specific Training :

12th And above

BGV mandate

Work Experience :

Service hours 24*7 , Rotational Shifts

Qualification 12th in any stream

Experience Fresher or Experience both can apply

Required Skills :

Communication Listen attentively and resolve customers issue effectively. Should be sensitive about customer's information.

Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers

Learning Orientation To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.