Customer Support Executive- Work From Home(Hindi and English)

Job Description:

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

We are urgently hiring for a large e-commerce brand's voice process.

Principal Duties & Responsibilities:

• The customer support representatives will answer daily customer correspondence through voice methods.
• These call center representatives provide order assistance and product information in an efficient and professional manner.
• Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
• Provide accurate, valid, and complete information by using the right resources within the company.
• Handle Customer Complaints and Escalations.
• Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
• Go the extra mile to engage with Customer Requirements

Who all can apply

• Excellent communication skills . Must be fluent in both English and Hindi (spoken)
• Graduates with minimum 1 year experience can apply
• BPO experience will be preferred
• Work window: 9 hours, 6 days working. 24x7 operations
• 6 days a week
• Should have their own laptop and WIFI connection
• People looking for customer care specialist, customer support representative, customer relations representative, call center representative, BPO executive, front desk agent, guest service agent, customer service manager, senior customer service representative, customer care manager, customer service team lead, international tech support representative, international voice process, product support, customer care executive, night shift, receptionist, customer service executive, customer support executive, international bpo, US shift, UK shift jobs can also apply

System Requirement-

• Core i5 gen 7 or above
• 8GB RAM
• genuine windows 10 or 11 with latest service pack; fixes/patch management to be carried out by partner on these end-points at regular intervals (virus definition updates, windows updates as the examples)
• Camera availability is must
• >=20Mbps internet connection (broadband connection is most preferred and mobile hotspot is not allowed)
• Genuine/Full version of Endpoint protection on the system
• Compatible USB headsets for WFH users
• UPS is mandatory
• EDR installation is a must

Assessments :

• Versant English Test for India (VETI) 4 and above
• AMCAT WriteX B1
• Typing 25 WPM with >= 85% Accuracy

Job Type: Full-time

Pay: 17,000.00 - 19,000.00 CTC per month

Schedule:

• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• Fresher/ voice process: 1 year (Required)

Language:

• fluent English (Required)
• fluent Hindi (Required)

License/Certification:

• laptop with 8GB RAM, i5 gen 7 processor or above (Required)
• laptop with Windows 10 or 11 (Required)
• WIFI with at least 20MBPS internet speed (Required)
• UPS for your laptop (Required)
• compatible headsets for your laptop (Required)
• Genuine/Full version of Endpoint protection on the system (Required)

Work Location: Remote

Recruiter Name: Ayushi HR

Email Id : [Confidential Information]