Location: Technopark, Trivandrum
Experience: 1-3 years
Shift: Rotational (Willingness to work in any shift, in a 24/7 environment, and a hybrid work model)
Qualification: Graduation in any stream
Job Summary: Phykon is seeking a qualified Customer Support Executive to manage a team of representatives who provide exceptional customer service and after-sales support. The ideal candidate will streamline administrative procedures, ensure smooth information flow, and support business operations effectively.
Responsibilities:
Plan, coordinate, and manage day-to-day administrative procedures and systems, devising ways to streamline processes.
Ensure smooth and adequate information flow within the company to facilitate business operations and support the team as needed.
Schedule, reschedule, and cancel appointments as required.
Provide virtual assistant support.
Handle email correspondence and maintain accurate and up-to-date records.
Assist proactively in data entry and upkeep of necessary platform dashboards.
Collaborate with internal and external teams to understand meeting objectives and develop comprehensive plans to ensure successful outcomes.
Stay updated on industry trends and developments, collaborating with various departments for streamlined operations.
Maintain a pleasant working environment for the team.
Requirements:
Bachelor's degree in any field.
1-3 years of experience in providing excellent customer service.
Ability to effectively manage multiple tasks simultaneously and take on additional responsibilities.
Proficient in making presentations and writing emails, memos, etc.
Knowledge of CRM systems.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills in English.
Experience in the travel industry (booking excursions, flights, hotels, and arranging transport) is preferred or an added advantage.
Computer or laptop with USB headset and fast, reliable internet connection.
Join Phykon and be a part of our dynamic team, delivering outstanding customer service and support. Apply now!
