Customer Support Executive

Company: Travel Kingdom

Location: Aundh, Pune-411007

Position: Customer Support Executive

Job Time: 10AM-7PM (Mon-Sat)

“Travel Kingdom” is an inbound and outbound tour operator based in Pune, operating worldwide destinations with the best of our expertise. We are a highly professional setup of more than 12 years with a one-stop solution for all the travel requirements.

We are a team with a vision to provide quality services at a reasonable cost. Our services include Air Tickets, Domestic and International tour packages, Visa, passport, Travel Insurance and our well-established segment is Forex, International Money Transfer.

Being a member of different business communities, we aim to adhere to our credibility the most and assure to keep it growing in future as well.

Key Responsibilities:

• Conduct regular feedback calls to clients to gather their opinions on our services and products.
• Document client feedback accurately and communicate it to the relevant departments for further action.
• Serve as the primary point of contact for clients, handling inquiries and coordinating with internal teams to provide timely responses.
• Schedule and confirm appointments, meetings, and follow-ups with clients.
• Ensure clear and effective communication between clients and the company, facilitating smooth operations and client satisfaction.
• Address client inquiries, complaints and requests in a professional and courteous manner.
• Provide accurate information about products and services, resolving issues promptly.
• Maintain detailed and accurate records of client interactions, feedback, and resolutions.

Qualifications:

• Bachelor’s degree in any field is required.
• Proven experience in a customer support role or similar position.
• Good command on Marathi, Hindi and English.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word & Excel).

Interested Candidates Can Apply via mail : [Confidential Information] or 8799928331 / 8857874848