Skills:
Customer support, Excellent communication skills, Querry Handelling, Customer relationship management,
We are looking for a Customer Support Executive(Female ) to join our team and provide excellent service to our clients. You will be responsible for answering queries, resolving issues, and ensuring customer satisfaction.
As a Customer Support Executive ( Female), you should have 1-2 years of experience in a similar role, preferably in the same industry. You should also have excellent communication skills, both written and verbal, and be able to handle customer complaints in a professional and courteous manner.
Your Main Duties Will Include
- Responding to customer inquiries via phone, email, chat, or social media
- Providing accurate and timely information about our products and services
- Troubleshooting and resolving customer issues or escalating them to the appropriate department
- Following up with customers to ensure their satisfaction and loyalty
- Maintaining records of customer interactions and transactions
- Providing feedback and suggestions to improve our processes and policies
To Be Successful In This Role, You Should Have
- A bachelor's degree or equivalent qualification
- 1-2 years of experience as a customer support executive or similar role
- Excellent communication skills, both written and verbal
- A customer-oriented attitude and a problem-solving mindset
- The ability to work under pressure and multitask
- The ability to work independently and as part of a team
- Proficiency in MS Office and CRM software
