Search by job, company or skills

Teleradiology Solutions

Customer Support Executive

Teleradiology Solutions
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 1-2 Years
Bengaluru / Bangalore, India
Login to check your skill match score

Job Description

Executive - Customer Support

Duties And Responsibilities

  • Handle calls to understand and address companys and clients needs and requirements.
  • Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
  • Providing comprehensive support to all clients.
  • Should be able to get and provide accurate information.
  • Should be willing to work in a changing environment.
  • Adherence to company and hospital policies.
  • Coordinate with internal teams.
  • Handle huge amount of inbound and outbound call volumes efficiently.
  • Identify and escalate priority issues.
  • Route calls to appropriate resources.
  • Follow up with clients when necessary and complete the call.
  • Document all call information according to standard operating procedures.
  • Should be able to understand IT related issues and escalate to the appropriate team.
  • Should be able to multitask.
  • Should be able to work on multiple internal software platforms.
  • Should monitor emails and respond whenever needed.

Requirements

  • Should have good verbal and written communication skills.
  • Should be a good listener.
  • Should be a team player and work independently when required.
  • Should be willing to work on weekends.
  • Candidate with home science background is an advantage.
  • Should be flexible to work in different shifts.
  • Strong computer skills.
  • Should have 1 or 2 years of international voice process experience.
  • Knowledge of customer service principles and practices.
  • Basic knowledge of MS office.
  • High level of professionalism.

Education

  • Any qualification is acceptable.
  • Must have strong communication skills.
  • Excellent reading and writing abilities are required.

Regards

Dhanush H

8123998941

Human Resource

Teleradiology Solutions

More Info

Industry:Other

Function:Customer Support

Job Type:Permanent Job

Date Posted: 12/07/2024

Job ID: 84243769

Report Job

About Company

Teleradiology Solutions
Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Customer Support Executive CSE

Eserv ConsultingCompany Name Confidential

Customer Support Executive CSE

Divine HinduCompany Name Confidential
Last Updated: 20-11-2024 08:41:26 PM
Home Jobs in Bengaluru / Bangalore Customer Support Executive
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs