Job Description
Executive - Call Centre
Duties And Responsibilities
- Handle calls to understand and address companys and clients needs and requirements.
- Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
- Providing comprehensive support to all clients.
- Should be able to get and provide accurate information.
- Should be willing to work in a changing environment.
- Adherence to company and hospital policies.
- Coordinate with internal teams.
- Handle huge amount of inbound and outbound call volumes efficiently.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
- Follow up with clients when necessary and complete the call.
- Document all call information according to standard operating procedures.
- Should be able to understand IT related issues and escalate to the appropriate team.
- Should be able to multitask.
- Should be able to work on multiple internal software platforms.
- Should monitor emails and respond whenever needed.
Requirements
- Should have good verbal and written communication skills.
- Should be a good listener.
- Should be a team player and work independently when required.
- Should be willing to work on weekends.
- Candidate with home science background is an advantage.
- Should be flexible to work in different shifts.
- Strong computer skills.
- Should have 1 or 2 years of international voice process experience.
- Knowledge of customer service principles and practices.
- Basic knowledge of MS office.
- High level of professionalism.
Regards
Dhanush H
812998941
Human Resource
Teleradiology Solutions
Teleradiology Solutions (www.telradsol.com)
Among the top teleradiology providers in the US and world!
Industry
- Hospitals and Health Care
Employment Type
Full-time
