Customer Support Executive

Job Opportunity: Senior Data Engineer at Edictate

Location: Pune (Remote)

Experience: 3+ years

Job Responsibilities:

Gain an in-depth understanding of our products and services and keep up to date with new releases.

Respond to customer inquiries via phone, email, or chat and provide accurate and timely solutions.

Troubleshoot and resolve hardware and software issues remotely.

Escalate complex issues to the appropriate internal teams or vendors as needed.

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Document all customer interactions and issues in the CRM system

Conduct demos and presentations to prospects and customers and assist them with the setup and training of our products.

Build and maintain positive relationships with customers and identify opportunities for cross-selling and upselling other products.

Comply with all the policies and procedures of the organization and adhere to the quality standards.

Multitask and handle multiple inquiries at once in a fast-paced environment.

Qualifications:

A bachelor's degree.

Minimum 3 years of experience in a customer support role in the US healthcare industry.

Proficient in Microsoft Office products, Windows OS, CRM software.

Excellent interpersonal and written and verbal communication skills.

Analytical skills, Technical Support, and Troubleshooting skills.

Ability to work independently and as part of a team.

Strong attention to detail.

Benefits:

Work from home: You can enjoy the flexibility and convenience of working from your own home, saving time and money on commuting.

Compensation as per industry standards: You will receive a competitive salary that matches your skills and experience, and is in line with the market rates.

PF and Gratuity as per government norms: You will be eligible for Provident Fund (PF) and Gratuity, which are mandatory social security schemes for employees in India, as per the government norms.

Health, Term, and Accident Insurance policies: You will be covered by comprehensive health, term, and accident insurance policies, which will protect you and your family in case of any medical emergencies or unforeseen events.

30 days of leaves in a calendar year: You will be entitled to 30 days of paid leaves in a calendar year, which you can use for vacations, personal matters, or sick days.

Additional benefits of NPS and paid skills development after completing a minimum tenure with the company: You will also have the option to enroll in the National Pension System (NPS), which is a voluntary retirement savings scheme, and avail paid skills development programs, which will help you enhance your professional growth and career prospects, after completing a minimum tenure with the company.