Description
We are seeking a skilled Customer Support Executive to join our team. The ideal candidate should have 1-5 years of experience in customer service and must be able to handle inquiries, complaints and issues in a professional and timely manner. The candidate should be able to work under pressure and deliver exceptional customer service.
Responsibilities
- Provide customer support via phone, email and live chat
- Resolve customer inquiries and complaints in a professional and timely manner
- Escalate complex issues to the appropriate department for resolution
- Update customer records and maintain customer databases
- Provide customers with product information and pricing details
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues
Skills and Qualifications
- 1-5 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to handle high-pressure situations
- Strong problem-solving and decision-making abilities
- Familiarity with CRM software and customer support tools
- Ability to multi-task and manage time effectively
- Fluency in English and one or more regional languages
