Customer Interaction: Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Problem Resolution: Handle and resolve customer complaints promptly and professionally, escalating issues when necessary.
Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer questions and concerns.
Communication: Communicate and coordinate with internal departments to resolve customer issues and improve the overall customer experience.
