Scope Of Work / Responsibilities
- Creating delight for the customer during the project life cycle
- Assisting with adherence to project timelines
- Conflict resolution
- Tracking customer experiences across online and offline channels
- Collaborating with the internal teams to enhance customer service and brand awareness
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on products and services offered
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Expectations
- The candidate should have excellent communication skills both written and verbal
- The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
- The candidate should be able to resolve conflicts with the customer
- The candidate should be a team player
Should also have expert knowledge of tools like google sheets and MS excel.
- Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
- Proficiency in MS Office
Other Details:
Min: 1 year - 3 years
CTC: 3 - 4 LPA CTC
6 days working (WFO role)
Job Location: Baner, Pune
