Customer Support Executive

POSITION TITILE: Customer Support Entry Level

LOCATION: Ghatkopar-Mumbai

WEBSITE: www.softype.com

WORKING DAYS: Monday to Friday (9pm-6pm)

If interested, send your CVs on [Confidential Information]

POSITION SUMMARY:

The Customer Support Executive will be responsible for handling customer inquiries and managing customer difficulties. The expectation is to resolve customer issues to their satisfaction and provide accurate information about Softype's products and services.

KEY RESPONSIBILITIES

Teamwork

• Work with technical/ functional consultant (as applicable) to understand the issue, diagnose the problem and resolve the issue in the quickest and most efficient way

Communication and Coordination

• Handle customer inquiries (via phone, email, and chat)
• Provide accurate information about Softype's products and services

Skills with NetSuite

• Resolve customer issues and complaints in a timely and efficient manner

Quality Assurance

• Maintain a high level of customer satisfaction

• Upgrading of skills
• Participate in training sessions to improve product knowledge and customer service skills

Qualifications

• Bachelor's degree/ MBA freshers