Customer Support Executive

Job Description: Domestic Voice Process Agent (phonepe)

Key Responsibilities:

* Handle inbound and outbound calls to assist customers with their queries, complaints, or requests in a professional and polite manner.

* Provide accurate information about products, services, and policies to customers.

* Resolve customer issues efficiently, ensuring high levels of customer satisfaction.

* Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.

* Follow communication scripts and standard operating procedures to handle different types of calls.

* Escalate complex issues to supervisors or higher management as needed.

* Achieve daily/weekly/monthly targets and adhere to quality guidelines set by the company.

* Participate in team meetings and training sessions to improve performance and knowledge.

Qualifications and Skills:

* Graduate and Undergraduate both can apply.

* Excellent communication skills in Hindi and English.

* Good listening skills and the ability to empathize with customers.

* Basic computer knowledge and familiarity with CRM software.

* Ability to work in shifts, including weekends and holidays.

* Strong problem-solving skills and a positive attitude.

Experience:

* Freshers or candidates with prior experience in a call center or customer service role are welcome.

* Salary upto 30k CTC

* 6 DAYS WORKING

* 24*7 Shift(Rotational for boys/Day for girls)

Job Type: Full-time

Pay: 25,000.00 - 30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person