conducting customer satisfaction surveys to understand what areas of the company's services need improvements- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
managing payment and delivery of customer orders- helping customers choose the right product for their requirements and budget
handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
establishing a positive rapport with all clients and customers in person or via phone- forming reports based on customer satisfaction statistics and helping their team to develop new skills
fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience
Job Types: Full-time, Fresher
Schedule:
Work Location: In person
