Description
We are seeking a Customer Support Executive with 1-5 years of experience to join our team. The ideal candidate should have excellent communication skills, be able to multitask, and have a passion for providing exceptional customer service. The role involves providing support to our customers through various channels, including phone, email, chat, and social media. This is a full-time position based in India.
Responsibilities
- Responding to customer queries and concerns through various channels
- Providing information about our products and services to customers
- Resolving customer issues and complaints in a timely and efficient manner
- Keeping accurate records of customer interactions and transactions
- Collaborating with other teams to ensure customer satisfaction
- Identifying and escalating complex issues to senior team members
Skills and Qualifications
- 1-5 years of experience in a customer support role
- Excellent communication skills, both verbal and written
- Ability to multitask and work under pressure
- Strong problem-solving skills and attention to detail
- Familiarity with CRM software and ticketing systems
- Ability to work independently and as part of a team
- Bachelor's degree in any field
More details call HR pravin - 9783513202
