Description
We are seeking a Customer Support Executive to join our team and provide exceptional customer service to our clients. The ideal candidate will have 0-5 years of experience in the job market context of India, with a passion for helping customers and a strong problem-solving ability.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and escalate issues as necessary
- Provide product and service information to customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve customer service and support processes
- Stay up-to-date with product and industry knowledge to better serve customers
Skills and Qualifications
- Bachelor's degree in any field
- 0-5 years of experience in a customer support role
- Excellent communication skills in English and Hindi
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM software and customer support tools
- Positive attitude and a willingness to learn
- Availability to work flexible hours, including weekends and holidays
