Customer Support Executive

Description

We are looking for a Customer Support Executive to join our team. The ideal candidate should have 0-2 years of experience in a similar role and should possess excellent communication and problem-solving skills. As a Customer Support Executive, you will be responsible for providing assistance to our customers and ensuring their satisfaction with our products and services.

Responsibilities

• Responding to customer inquiries and resolving their issues in a timely and efficient manner
• Providing technical support to customers over the phone, email, or chat
• Escalating customer issues to the appropriate department for resolution
• Maintaining accurate records of customer interactions and transactions
• Ensuring customer satisfaction by providing excellent customer service
• Staying up-to-date with product and service information to provide accurate information to customers

Skills and Qualifications

• Bachelor's degree in any field
• 0-2 years of experience in a similar role
• Excellent communication and interpersonal skills
• Problem-solving skills
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Proficient in MS Office and CRM software
• Fluent in English and one regional language